Thank you for shopping with ROXYPROMO. We strive to ensure that our customers are completely satisfied with their purchases. If you need to return an item, please follow our returns policy outlined below.

**Return Eligibility:**
– Items must be returned within 30 days of the purchase date.
– Products should be unused, in original packaging, and resalable condition.
– Certain items, such as clearance or personalized products, may not be eligible for return.

**Return Process:**
1. Contact us at zxsyhbfwgp@gmail.com or call 210-260-1361 to initiate the return process.
2. Provide your order number and the reason for the return.
3. Once your return request is approved, we will provide you with a return shipping address.

**Shipping Costs:**
– Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.

**Refunds:**
– Refunds will be processed to the original payment method within 7-10 business days after we receive the returned item.
– Please note that shipping fees are non-refundable.

**Exchanges:**
– If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

For any questions regarding our returns policy, feel free to reach out to us via email or phone.

Thank you for choosing ROXYPROMO!